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Confirmation policy

All reservations must be prepaid with a deposit of 100% of the total ammount in order to guarantee your reservation. The payment method is selected during the reservation process. In case of payment with a bank transfer, the transfer must be made in two (2) working days. In case of payment with a credit card, the payment is made at the checkout phase.  In case that a credit card payment has been selected, if the customer does not complete the payment at reservation time, the reservation is considered invalid. Once the prepayment has been verified, we will send you the final booking confirmation (Voucher) and the invoice/receipt of your prepayment attached in (PDF), to the e-mail address provided to us during the booking or the sign in process. 

 

Privacy Policy

Sopato respects your privacy and is committed to protecting it. Sopato  does not sell, rent, lease or otherwise disclose any of your information to any third party unless required by law.

 

Payment by bank transfer

If you do not wish to confirm your reservation electronically, you can guarantee your reservation by depositing the 100% from the final amount in the Sopato's Bank Account by bank transfer. Upon making the payment, the client must take on the cost of the transfer, in the case that these were applicable. If the advance prepayment is not paid within the agreed time, (2 working days) the reservation is considered invalid. Once made the bank transfer, you will need to send us the payment receipt by e-mail, and when the operation has been validated we will send you the final booking confirmation.

 

Taxes

All taxes are included in the price.

 

Cancellation Policy

If cancelled up to 20 days before date of the event (Cretan Night), no fee will be charged, and prepaid ammounts will be returned to the customer. If cancelled or modified later, 50 % of total price of the reservation will be charged, and the remaining from the prepaid ammount will be returned to the customer. In case of no-show, the total price of the reservation will be charged. 

 

Pets

Despite the fact that we like them, for the present time we can not offer them the appropriate accommodation.







Sopato Grill House, Pavlou Mela 7, TK 700 07 Malia, Crete Tel.: (+30) 28970 32410 Mob: (+30) 6971578676

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